Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@ccnwellness.net

General

CBD stands for cannabidiol. CBD is an extract harvested from the cannabis plant. 

CBD has been shown to alleviate symptoms of pain, anxiety, depression, insomnia and more.  

To figure out which product is right for you check out our guide  

Payment

At this time we only accept direct bank deposits via Interac e-Transfer. We apologize for the inconvenience.

To send a payment via Interac e-Transfer:

1. Log into your online or mobile banking app and select the account
2. Add your recipient’s name and email (provided in confirmation email)
3. Enter the total amount
4. Enter the security question and answer (provided in confirmation email)
5. Confirm everything entered is correct and submit

Payments are processed within 24 hours during our hours of operation weekdays 11-5PM PST. 

Please allow 1-2 business days for order processing. Payments must be cleared before order is shipped. 

Purchase Policy

Due to the sensitive nature of our products, all sales are FINAL. Review our return policy  

Shipping

Shipping: $20 tracked shipping Canada wide
Free shipping on orders over $100
Order processing: 1-2 business days

Payments are processed within 24 hours during our hours of operation weekdays 11AM-5PM PST. Please understand with COVID19 there may be delays in shipping times. We thank you for your understanding.

Shipping is dependent by region Canada
Western Canada 1-2 business days
Central Canada 3-5 business days
Eastern Canada 5-7 business days

If there are issues with your order please email info@ccnwellness.net

 

We offer $20 flat rate tracked shipping 

Discreet shipping is significant to many people. When we ship out parcels, the shipping label will read from: "CCN". Your credit card will be charged under the name "CCN PP"

All orders are shipped in 100% eco-friendly recyclable packaging. The package is nondescript and sealed with our security sticker to prevent order tampering.  

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